FloraVale – Terms & Conditions

Welcome to FloraVale — where natural beauty, fresh greenery, and carefully selected flower plants come together to brighten homes, gardens, and everyday spaces.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a FloraVale customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the FloraVale website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: BULLRUN GLOBAL LIMITED
Registered Address:  RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration: 79673967

4. Our Offer

At FloraVale, we are committed to:

• Offering carefully selected flower plants, potted plants, decorative greenery, and plant gifts with accurate descriptions and high-quality images.
• Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout.
• Keeping product availability and stock information as up to date as possible.

5. Order Process

Orders are confirmed once full payment is received.

A confirmation email will be sent after successful checkout.

Payments are securely processed through trusted third-party payment providers.

FloraVale reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery, where applicable.

Products must be unused and returned in their original packaging and resalable condition.

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Items must be returned in original, undamaged condition to qualify for a refund.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

FloraVale reserves the right to correct pricing errors at any time.

International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

Each FloraVale order is quality-checked before dispatch.

Product images aim to reflect actual colors, plant style, and appearance as accurately as possible. Variations may occur due to seasonal changes, natural plant differences, screen settings, or lighting.

Any issues must be reported within 14 days of delivery.

Warranty does not cover misuse, normal wear and tear, improper handling, lack of proper plant care, exposure to excessive heat or cold, overwatering or underwatering, pest-related damage after delivery, or pet-related damage.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Standard delivery may take up to 30 days, depending on destination.

Customers will be notified of delays or stock-related issues.

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Any issues must be reported within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through replacement, store credit, or refund, depending on the situation.

13. Dispute Resolution

FloraVale aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

FloraVale is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, weather conditions, or supply chain interruptions.

15. Governing Law

These Terms are governed by HK, unless local consumer protection laws provide greater protection.

16. Changes to Terms

FloraVale reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.